Growing up in a home where my father sold construction services as early as 1958, I was indoctrinated early in life as to the impact of making something of value even better… improvement! As I grew up, I helped dad on weekends with window installations from time to time.
In the mid 1970’s, I worked on framing crews building homes during my summers away from college. In 1978, after graduating from the University of Georgia with a degree in Business Administration, I accepted a job in Atlanta as a commercial property and casualty underwriter. While I was happy landing a job within two weeks after graduation, I still longed to have my own business in some facet of the construction industry.
One weekend, during a visit back home, I approached my father about expanding his part-time, home-based, business into something better. He agreed and our company was chartered in March of 1979. We opened for business in a small building in Fort Oglethorpe. The company was called Madaris Exteriors. While my father worked another job during the day, I managed the company on a daily basis.
Our business grew and within five years, we were well over one million dollars in sales. During this time, my younger brother joined the business but didn’t own any interest in the company stock.
My father and brother wanted to concentrate on vinyl siding and windows because at that time, the volume of orders we were receiving did not allow any additional time to take on renovations or other management-intensive projects (i.e. room additions, decks and remodeling). Therefore, I handled all the remodeling services in order to gain valuable experience and knowledge. That’s when I realized we were neglecting a vast majority of projects and a real need for improvement in our business. As time passed, I continued to see the potential for a great business in residential remodeling and at the appropriate time offered to exchange my portion of the company stock for that part of the business not being cultivated.
In the winter of 2000, I put my idea into fruition by assembling a “core” team of experienced and highly skilled construction professionals. Because most general contractors sub-contract every function of a job (sub-contractors work for themselves in many cases) the contractor loses the ability to control the project and complete it on time or on budget. Thus the customer becomes secondary. At ImproveAmerica, Inc., we feel that these types of contractors cannot possibly offer the best customer service.
My customers agree with my philosophy and ImproveAmerica, Inc. is growing steadily. Sales have consistently grown, as has our list of satisfied and repeat customers, surpassing all expectations since 2001.